On Being a Doctor
You can be an excellent physician without a stethoscope or a prescription pad, but not without good communication skills. Communication is your most important tool. Tailor your words to the patient, and listen more than you speak. Remember that the physicians who most often run afoul of patients and families (and their lawyers) are those who communicate poorly or not at all.
David Juurlink, Advice for Physicians in Training: 40 Tips From 40 Docs,The Winnower2:e142006.67645 (2014). DOI:10.15200/winn.142006.67645